Shipping Policy
Orders will be shipped out within 24 business hours of your purchase. Please note that orders placed on holidays or over the weekend will typically ship out the next business day.
We offer free ground shipping on all orders over $49. Everything else is $5.99 flat rate shipping.
Expedited shipping available nationally for an additional charge, as shown in checkout. Expedited orders must be placed by 11:30AM PST in order to be able to guarantee next day delivery. Expedited shipping charges will not be refunded on any returned orders.
To track your shipment, go here and enter your order number.
Shipping Restrictions & Exclusions
We do not ship to international, US Territories or APO destinations at this time.
Certain hazardous or flammable products can only be shipped via ground delivery.
Return Policy
Thank you for your purchase. We hope you are happy with your items, however, if you are not completely satisfied, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
Returns
All returns must be postmarked within ninety (90) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
● Items returned within the 60 day window will receive a full refund to the payment method used.
● Items returned between 60 and 90 days will receive store credit. Store credit expires one year from the date of issuance.
Exceptions
The following items cannot be returned:
● Items without original packaging or original tags attached.
● Items that are used, worn, soiled or otherwise appear not new.
● Items from Re-Cover are final sale and cannot be returned.
● Other items marked final sale cannot be returned.
Easy Return Process
To return an item, please head over here and enter your order number and email address. Once we receive your request, we will respond with an RMA number and prepaid shipping label.
You may ship the items back using your own shipping method or you may use the prepaid shipping label emailed to you.
Apparel & Accessories Returns
- $6.99 will be deducted from your refund if returning 1 item.
- $9.99 will be deducted from your refund if returning more than 1 items.
Hard goods, Shoes, Equipment Returns
- $11.99 will be deducted from your refund.
With the exception of damage or fault on the part of Alpinistas, we will deduct the return label cost from your refund. If you have questions, please contact us.
If you choose to return the item using your own shipping method, please make sure to mark the outside of the box with your RMA number. It is encouraged that you use a traceable and insured shipping method as Alpinistas is not liable for issues with shipping carriers.
Please ship returns to:
Alpinistas748 S. Meadows Pkwy, Ste A9-74Reno, NV 89521Exchanges
Contact us at customerservice@thealpinistas to request an exchange. One of our Alpinistas will make sure that you get exactly what you need.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your returned item(s) to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Questions
If you have any questions concerning our return policy, please contact us at:
customerservice@thealpinistas.com